Booking & cancellation Policy
When you book an appointment with us, that time is reserved for you - and ONLY you. We never double book, and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your scheduled appointment on time. By booking an appointment with us you are agreeing to our Booking and Cancellation Policy.
Missed appointments are costly for us and prevent us from catering to other clients.
With that being said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay 50% of the full, regular cost of the service as booked.
In the event that you are unable to keep your scheduled appointment, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system. If we do not hear from you within this time-frame, and you do not keep your appointment, the above policy will be applied.
Late arrivals that result in a late start to appointments will be charged the full amount for the service booked. No adjustments or changes to the scheduled time of the booking will be made at the time of the appointment.
After two short notice (less than 24 hours) cancellations or no shows, dismissal of future treatment will be applied. It is a requirement to provide your credit card information when booking your appointment. Credit card information will be confirmed and verified 48 hours in advance, or where reasonable. We will be in contact with you to verify this information before your first appointment when reasonable. Credit card information can be provided during your online booking via our website or the MindBody - Fitness and Wellness App, in person or over the phone.
For Workshops, if you need to cancel or reschedule your participation, our Cancellation Policy requires notice 48 hours in advance. In the event that you do not, 100% of the workshop cost will be forfeited. Refunds may be requested before the workshop with a minimum of 48 hours advance notice.
Please contact our office if you have any questions. 780-756-5265
